Exchange Policy

Exchange Policy

We want you to be happy with your purchases! If you are not satisfied we are happy to offer you in store credit within 14 days of the delivery date (according to your tracking number). To be eligible for a return, items must be unworn and in the original unwashed condition that you received it. It also MUST have all applicable tags still attached and in original packaging. 

Damaged/Defected Item(s): Damaged or defected item(s) must be reported within 48 hours of receive your item(s). Please report damaged/defected item(s) by emailing us at contact@shopkimberlys.com within the 48 hour timeframe. We will cover the return shipping costs in this circumstance. 

Sale Items: All sale items are final sale and are nonreturnable. No exceptions can be made. 

Warehouse Sale Items:  All warehouse sale items are final sale and are nonreturnable. No exceptions can be made. 

Accessories: For hygiene purposes all accessories are final sale. No exceptions can be made.

Return Shipping

Return shipping? We got you covered!  We now offer FREE return shipping! Once your return has been approved we will send you a return label to drop off at your local post office! 

Please include your packing slip (the receipt that came with your package). You MUST obtain a return authorization number (RNA) before shipping us your return. To obtain a return authorization number (RNA) follow the these instructions: 

1. Enter your order number and email address and click: Start a Return

2. Follow the instructions on the screen and specify which item you are returning and why. 

3. You will receive a confirmation email with the shipping guidelines once your return has been approved. 

**To begin your return CLICK HERE

 Return Processing

All returns will be processed within 5 business days of receiving them. Once your return is received and inspected, we will send you a confirmation email to notify you if your return is approved. If approved, we will send you an email containing your store credit. Kimberlys Boutique will not refund sales tax or shipping costs. 

 Lost/Stolen Packages

Kimberlys Boutique is not responsible for any lost or stolen packages. If your package is lost in transit please contact USPS directly to get more information.